Personal data and purpose
Handling and overview of orders and returns
The information is collected so that we can ensure your delivery of the order and obtain information for you regarding the order / return, handling complaints and warranty matters and make refunds. The information is also collected to give you a relevant shopping experience via the website, email and / or text message; like for example. delivery updates, order status and account overview.
Personal data being processed
Name. Contact information: telephone number, e-mail. Address information: invoice address, delivery address and IP number. Order history: selected payment methods and ordered goods. Social security number. The legal basis is a performance of the purchase agreement. This collection of your personal data is required for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments will not be fulfilled.
Customer service matters and customer contact
In order to be able to solve your customer issues and give you the best shopping experience, we always want to be able to answer all your questions and therefore process the information we receive from you at customer contact only to deliver a high level of service and to help you.
Personal data being processed
Name. Contact information: telephone number, and e-mail. Address details: invoice address, delivery address, IP number. Order history: selected payment methods and ordered goods. Correspondence history: email, phone, social media, chat and digital channels. Social security number. The legal basis is a legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service matters.
Fulfill the company’s legal obligations
Necessary handling for fulfillment of the company’s legal obligations according to legal requirements, judgments or government decisions e.g. the Accounting Act, the Money Laundering Act or the rules on product liability and product safety.
Personal data being processed
Name. Contact information: telephone number and e-mail. Address information: invoice address, delivery address and IP number. Order history: selected payment methods and ordered goods. Correspondence history: via email, telephone, social media, chat and digital channels. Social security number. The legal basis is the legal obligation. This collection of your personal information is required by law. If the information is not provided, our legal obligation can not be fulfilled. Evaluate, develop and improve our services for the customer’s best
The information may be collected during reviews and competitions to adapt our services and make them more relevant and user-friendly for you as a customer.
Personal data being processed
Name. Contact information: telephone number and e-mail. Address information: invoice address, delivery address and IP number. Age. Purchase and user generated data (eg click and visit history). Technical data and its settings (eg language setting, IP address, browser settings, time zone, operating system, screen resolution and platform). Information about how you have interacted with us, ie. how you have used the service, login method, where and for how long different pages have been visited, response times, how to reach and leave the service, etc. The legal basis is a legitimate interest. The treatment is necessary to satisfy our and our customers’ legitimate interest in evaluating, developing and improving our services, products and systems.
Enable targeted marketing
In order to communicate relevant information and offers to you, we analyze the information we have collected in various ways. The creation of your personal offers and general offers, customized news, product recommendations and inspiration.
Personal data being processed
Contact information: telephone number, e-mail and IP number. Purchase and user generated data (eg click and visit history). Specified customer choices regarding products and services. The legal basis is a legitimate interest. The processing is necessary to satisfy our legitimate interest in communicating personal and relevant information and offers.
Storage
We will not store your personal information for longer than is necessary for each purpose and to fulfill our legal obligations. As long as you have a customer account with us, we will also save information associated with the account, this can be deleted at any time at your request. When we no longer need to store your information, it will be deleted and / or destroyed.
Access and processing of personal data
We will never sell your personal information to any third party. On the other hand, we collaborate with selected suppliers and services with which we partly share your personal data to improve or / and in general enable your customer experience and purchases with us, these are so-called personal data assistants. All our partners are carefully selected and follow the requirements of the GDPR to ensure all information and protection of your personal data. In the following cases can personal